Code of Conduct

Elite Service Management AB is there where our clients are — in reception, at conferences, in day-to-day operations. We deliver services in reception, events and conferences, facilities, and consulting in administration, HR, finance, and management.

Our business rests on trust. What we promise, we deliver — to clients, employees, and the world around us. This code of conduct describes how we act and what we expect from everyone who represents Elite Service Management AB, whether employee, consultant, supplier, or partner.

1. Our promise to you as a client

When we're on-site with you — in your reception, at your conference, in your premises — we represent your brand as much as our own. That means we conduct ourselves professionally and discreetly, we deliver on what we promise, and we communicate openly when something isn't working.

If you feel something isn't right in how we behave or deliver, you're always welcome to contact us directly. We take every observation seriously and respond promptly.

2. Who does this code apply to?

The code of conduct applies to everyone who works for or represents Elite Service Management AB — permanent employees, fixed-term employees, consultants, interns, volunteers, and suppliers and partners through contractual terms.

Each person has a personal responsibility to know and follow the code. If something isn't right, we expect it to be reported — without fear of consequences.

3. Our values

Our values aren't words on a wall. They're a promise about how we conduct ourselves — toward clients, toward each other, and toward the wider world. They should be visible in every client interaction, every partnership, and every decision we make.

Commitment — We take responsibility, show initiative, and bring a positive attitude to every assignment and relationship.

Loyalty — We stand behind each other, our clients, and our commitments. What we promise, we deliver.

Inspiration — We contribute to development and continuous improvement — of our services, our processes, and ourselves.

Trustworthiness — We act professionally, openly, and reliably in every relationship, internal and external.

Efficiency — We work in a structured and solution-oriented way and create value in every assignment.

Sustainability — We take environmental and social responsibility in the decisions and actions that affect the world around us.

4. Guidance when you're uncertain

Situations sometimes arise where it isn't obvious what to do. Ask yourself:

• Is this legal?
• Does it align with our values and how we want to be perceived?
• Would I be comfortable if this decision became publicly known?
• Does it negatively affect anyone's dignity or Elite Service Management AB's reputation?
• Would I want to be treated the same way?

If you're unsure, talk to your manager or HR lead, or use our whistleblower function.

5. Business ethics and zero tolerance for corruption

Elite Service Management AB has zero tolerance for corruption, bribery, and improper influence in all forms — whether it concerns gifts, meals, private benefits, or informal agreements.

Gifts and benefits
Gifts of more than symbolic value — above SEK 500 — must always be approved by a manager and documented. Gifts in connection with procurement are never acceptable. Private benefits that could influence a decision must be declined and reported.

Conflicts of interest
We avoid situations where personal interests risk colliding with those of the organisation. If a potential conflict of interest arises, it must be reported to the line manager or HR lead without delay.

Business partners and suppliers
Before Elite Service Management AB enters into new business relationships of significant nature, we ensure the partner maintains an acceptable ethical standard. We hold our suppliers to the same standards as ourselves.

6. Equality, diversity, and respect

Elite Service Management AB is a workplace where everyone is welcome. We don't discriminate on the basis of gender, gender identity, age, ethnic background, religion, sexual orientation, disability, or marital status.

This applies in recruitment, promotion, and compensation — and in the daily collaboration with clients, colleagues, and partners. We expect respectful treatment always, by everyone.

7. Health, safety, and wellbeing

We take responsibility for ensuring our people can do their work safely and without risk to their health — whether in an office environment, a client's premises, or a remote assignment.

A safe physical environment
We conduct regular risk assessments, provide the right protective equipment, and investigate incidents immediately. Safety isn't optional.

A healthy psychosocial environment
We actively counteract stress, bullying, harassment, and abusive treatment. Everyone has the right to speak up without fear of reprisal. Managers are responsible for creating an open climate where issues can be raised early.

10. Feedback and whistleblowing

We want to know if something isn't right — whether it's a client, employee, or partner who notices it. Observations and suspected wrongdoing can be reported to the line manager or HR lead, to the CEO, or via our whistleblower function.

Anyone who reports in good faith is always protected from reprisals. That's a commitment we take in full seriousness.

11. Follow-up and responsibility

The code of conduct applies from day one. It's included in induction for all new hires and reviewed regularly. The CEO carries ultimate responsibility for ensuring the code is followed. The HR lead is responsible for communication and implementation across the organisation.

Breaches are always handled — with judgement, proportionality, and respect for everyone involved. The code is reviewed at least once a year and updated as needed.

This is who we are

Whatever your role — receptionist, consultant, maintenance team, or project manager — you represent Elite Service Management AB in every interaction with a client, a colleague, or a partner.

The code of conduct isn't a rule book. It's a description of who we want to be.

We aim to be a company defined by professionalism, commitment, trustworthiness, and respect — in every assignment, every day.